Privacy Policy

At Collins Street Books, we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Principles (APPs) and the General Data Protection Regulation (GDPR) where applicable. This policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our online platform and physical store.

Information We Collect

We collect personal information that you provide to us directly when purchasing books or other products, registering for events, joining book clubs, subscribing to newsletters, or engaging with any of our services both online and in store. This may include:

• Your name, address, email, and phone number
• Payment and transaction information
• Preferences and interests related to our bookstore services
• Communication history with our team

How We Use Your Information

Your information is used to:

• Process and fulfill orders including Click & Collect and shipping
• Manage your event bookings and participation
• Provide customer service and respond to inquiries
• Send you updates about events, promotions, and newsletters if you have opted in
• Improve our services, website experience, and offerings

Legal Basis for Processing (GDPR)

Where applicable under GDPR, we process personal information based on your consent, the necessity for contract performance, compliance with legal obligations, or our legitimate interests in operating the business and providing our services.

Disclosure of Your Information

We do not sell your personal information. We may share your data with trusted third parties who assist us in delivering services, such as delivery partners, payment processors, and event management platforms. These parties are required to keep your information confidential and secure.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our systems are regularly reviewed to ensure ongoing security.

Your Rights

You have rights regarding your personal data, including but not limited to:

• Accessing the data we hold about you
• Requesting correction of inaccurate or incomplete data
• Requesting deletion or restriction of your personal information
• Withdrawing consent where processing is based on consent
• Objecting to processing based on legitimate interests
• Data portability where applicable

To exercise these rights, please contact us in writing at the address below.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience, analyze site usage, and support marketing efforts. You can manage your cookie preferences through your browser settings.

Retention of Personal Information

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

International Data Transfers

Where your personal data is transferred outside Australia, we ensure appropriate safeguards are in place to protect your information consistent with applicable privacy laws.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this privacy policy, please contact us at: